Question 1

Is there a contract?

Accepted Answer

Yes. We offer simple service agreements designed to protect both parties. Terms vary depending on the location and machine type, with flexible options available for suitable venues.

Question 2

Who owns the vending machine?

Accepted Answer

MiDo owns, installs, insures and maintains all vending machines. You provide the space and power connection, and we handle everything else.

Question 3

How much does it cost to have a MiDo machine installed?

Accepted Answer

Nothing. There are no upfront costs, installation fees or ongoing maintenance charges. Our vending solutions are fully funded and managed by MiDo.

Question 4

Can I choose the products in my machine?

Accepted Answer

Absolutely. We work with you to tailor the product range to suit your customers, staff or guests. Product selections can also be reviewed and updated based on sales performance and customer feedback.

Question 5

How quickly are faults fixed?

Accepted Answer

Every MiDo machine is connected to our smart IoT monitoring platform, allowing us to proactively identify issues before they impact customers. Most faults can be diagnosed remotely, with on-site service arranged quickly when required.

Question 6

How often are machines restocked?

Accepted Answer

Our machines are monitored in real time, providing automated stock alerts and usage reporting. This allows us to schedule replenishment before popular products sell out and helps maximise machine uptime.

Question 7

How much power does a vending machine use?

Accepted Answer

MiDo machines are designed to be energy efficient and typically use no more power than a small commercial refrigerator. Exact consumption varies by machine type and usage.

Question 8

How much space is required?

Accepted Answer

Most snack and drink machines require approximately 1m x 1m of floor space, while fragrance vending units are compact wall-mounted solutions. We'll assess your location and recommend the most suitable option.

Question 9

What payment methods do the machines accept?

Accepted Answer

Our machines support modern cashless payments including Visa, Mastercard, Apple Pay and Google Pay, making transactions fast, simple and secure.

Question 10

What makes MiDo different?

Accepted Answer

MiDo combines Japanese-inspired innovation with modern Australian convenience. Our machines feature real-time IoT monitoring, smart reporting, cashless payments, proactive servicing and a fully managed support model, delivering a better experience for both customers and venue partners.

Question 11

Do I receive a share of the revenue?

Accepted Answer

Many venues do. Depending on the machine type, location and expected volume, MiDo offers revenue-sharing opportunities for eligible partners. Contact us to discuss the options available for your site.

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